Complete Samenvatting: Organization Sciences

A: Call centres are presented by Fleming and Sturdy as (electronic) panopticons. Describe what is meant by panoptic power structures and explain by using Fleming and Sturdy’s empirical descriptions

Answer: Deel 1: The Panopticon is a prison-design to allow a single watchman toobserve all inmates of an institution without the inmates being able to tell whether or not they are being watched. Deel 2: The panoptic power structure can be defined as the mechanism by individuals become socialized members of the society because they internalize specific norms. Deel 3: Connection with the case

B: Would you describe the regime in this call centre as ‘rational-bureaucratic control’ (Weber) or ‘humanistic-normative control’ (Kunda)? In answering this question, provide a brief description of the essential ideas of Weber and Kunda, and then illustrate your answer by referring to examples from the casedescription.

Answer: Deel 1: Weber wrote a formal theory about processes of modernization with three forms of authority based organizations of which the rational-legal form (bureaucracy) was superior. He also recognized the dark side of it (iron cage). Deel 2: Connection with the case

Read the following text carefully and then answer the open questions: Timothy Pachirat, an American organizational scholar, published a book in 2011 entitled Every twelve seconds: Industrialized slaughter and the politics of sight. The book is an account of industrialized killing of animals in a slaughterhouse from a participant’s point of view. In his book Timothy writes about his under‐cover research in an industrial slaughterhouse. First he works as a liver hanger for three months: hanging livers in a cold store. His job there is simple and rather boring: monotonous work. The work throughout the slaughterhouse is strictly divided and the building isbuilt in such a way that he does not see what happens in other departments. Only after three weeks of working as a liver hanger he first sees a live animal. He is then transferred from the “clean side” to the “dirty side” of the kill floor (dirty because of blood, urine, faeces, and vomit on the floor, the walls, the machinery, the workers’ bodies...). His particular task there is to drive the cattle through the chute, up to the knocking box where the cows are killed. His boss and colleagues explain to him that their job is to “keep the line”: to keep the cattle moving up the chutes and into the knocking box. The work is dirty and difficult, because the animals are frightened and obstinate. The workers use plastic paddles and electric pods, which they stick under the animals’ tails and into their anuses. The cattle jump and kick when shocked in this way, but it is the only way to “keep the line” and to secure a steady supply of cows for killing. In the slaughterhouse, surveillance by camera systems makes workers continuously aware of the need to keep up with the rate of processing animals (every twelve seconds one animal). Timothy Pachirat experienced first‐hand the realities of the work of animal‐killing in a slaughterhousein modern society. He uses those experiences to explore not only the slaughter industry but also how, asa society, we facilitate violent labour and hide away that which is too sensitive to contemplate. 1)In the case description it is said that the author experienced ‘the reality of animal‐killing in a slaughterhouse’. Argue why this can be seen as the dark side of a rational‐legal way of organizing. 2)2) Workers in this slaughterhouse are constantly monitored by camera systems. Explain how this form of surveillance is related to the issue of control. Give in your answer a definition of surveillance 3) Slaughterhouses are met with a lot of criticism from activists that detest these practices. A response is seen by some slaughterhouses, changing their procedures to improve animal welfare. If more slaughterhouses would do so, what type of isomorphism will be involved? Provide a definition and a motivation

Answer: 1) describe dark way of rational-legal organizing way and then connect why in this article its the case. 2)Defenition of surveillance & issue of control 3) Type of isomorphism &defenition motivation

Weak tie(granovetter)= Strong tie(granovetter=

Answer: Weak tie= only one connection with the other Strong tie= connections with others they both know

Unethical behaviour(Zuber)=

Answer: Terms of processes occuring in a general social xontext rather than actors reactions in relationships. When the preperator/victim and observer commit subsequent acts of unethical behaviour in reaction tot their involvement, unethical behaviour SPREADS.

Interdisciplinary teamwork & its phases (raey)=

Answer: Interdisciplinary teamwork= focus on re-habitualization & re-habit behaviours with org. theories. 3 phases: micro level theorizing, trying new practices, facilitate collective meaning making.

Bricolage can be created by:

Answer: 1. drafting agreement 2. reinforcing task activities 3. building cross-member expertise

Collective mind=

Answer: A pattern of heedful interactions of actions in a social system

Types of trust (drori) are?

Answer: 1. Calculatief 2. Normatief 3. Interpersoonlijk/affectief

Difussion=

Answer: A macro perspective how different perspectives processes are labeled. : how, why, and at what rate new ideas spread.