Exam (elaborations)
The Ultimate IPMA-SCP flashcards Questions & Answers 100% Correct!
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Barriers and Resistance to Change - ANSWER-- loss of security or status - inconvenience - distrust or uncertainty - cognitive dissonance Steps to reduce resistance to change - ANSWER-1. Be prepared 2. Clarify Purpose 3. Explore concerns 4. Legitimize concerns 5. Reflect others' statements...
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