Unit 14 IT Service Delivery Exam - Examiner’s Report 2019 Revision
This is for the NEW Unit 14 Service Delivery which is not included in the BTEC study guide which makes this paper curtail for revision!! The report contents example student work showcasing and analysing the detail of work required to meet each grading criteria – P, M and D. Through the in-depth commentary of each question you can learn how, why and what to do to meet the set criteria. This can be of great help in this important double unit exam.
A: Contextual factors driving IT needs and services in organisations - A1 IT service life cycle / A2 Purpose and functions of organisations / A3 Service identification / B: IT service delivery design - B1 Defining IT service delivery requirements / B2 Considerations when defining IT service delivery requirements / B3 Designing an IT solution / B4 Considerations when designing an IT service delivery solution / C: Information and data requirements of organisations - C1 Information in an organisation / C2 Data in an organisation / D: Facilitating IT service delivery - D1 Software service options / D2 Hardware service options / D3 Managing IT service delivery solutions and the implications of change /