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Summary Business Processes Chapters 1 to 7 and 11 $6.05   Add to cart

Summary

Summary Business Processes Chapters 1 to 7 and 11

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Business Processes Summary from the "Successful Business Process Management" book by Paula K. Berman. Chapters 1 to 7 and 11.

Last document update: 4 year ago

Preview 3 out of 20  pages

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  • Chapter 1,2,3,4,5,6,7 and 11
  • November 11, 2019
  • November 12, 2019
  • 20
  • 2019/2020
  • Summary
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Available practice questions

Flashcards 34 Flashcards
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Some examples from this set of practice questions

1.

What is a Business Process System?

Answer: A model of the business, showing how business processes fit together to meet the goals of the company.

2.

What is a business procedure?

Answer: A way of carrying out a business process or activity.

3.

Why do processes matter?

Answer: It\'s a way of conducting business effectively.

4.

When is a completely documented procedure not needed?

Answer: When a simple checklist will do.

5.

With a business process system you are able to...

Answer: tell when you have the right process in place.

6.

A business process system should be founded on your...

Answer: Basic Principles (Mission, Vision, Values, Policies).

7.

Value or competitive advantage is mainly added through...

Answer: Primary Processes

8.

What do the letters in SIPOC mean?

Answer: S = Supplier I = Input P = Process O = Output C = Customer

9.

What do the letters in SMART mean?

Answer: S = Specific M = Measurable A = Achievable R = Relevant T = Timely

10.

What do the letters in RACI Matrix mean?

Answer: R = Responsible A = Accountable C = Contributing I = Informed

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