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Chapter 15 Psychological Tests The name of the SAT was changed from the Scholastic Aptitude Test to the Scholastic Assessment Test because? - Answer- scores rely heavily on knowledge of mathematics and vocabulary A high school student has probably taken dozens of which of the following types of tests? - Answer- achievement Which of the following types of questions are used in a projective test? - Answer- open-ended In the Thematic Apperception Test, test takers are asked to? - Answer...

SAT 1/SAT 2 What is this test? - Answer- The SAT Reasoning Test (formerly Scholastic Aptitude Test and Scholastic Assessment Test) is a standardized test for college admissions in the United States. How is this test used? - Answer- It is used to see where people who to go into college to see where they will be placed. Do all colleges require this test? - Answer- 391 colleges and universities that, it claims, do not require admissions tests for admitting substantial numbers of students i...

PSE Window Clerk Does the Postal Service receive tax dollars for operating expenses? - Answer- No What does the Postal Service rely on to fund its operations? - Answer- The sale of postage, products, and services What's the Postal Service's responsibility of mail? - Answer- To preserve and protect the security and sanctity of the mail in its custody from tampering. Postal Service employees are mandated by federal law to _____ and _____ all mail placed in its ____. - Answer- Preser...

USPS SSA Window What is GIST - Answer- Greet. Inquire, Suggest, Thank What is the postal service mission? - Answer- Provide trusted, affordable universal service Why does the Postal service go by the 24 hr clock? - Answer- To keep process on task to ensure collection and delivery is on time What is the minimum size of a letter - Answer- 3 1/2 x 5 What do you get with Priority Mail Express? - Answer- $100 insurance, 1-2 day delivery Guarantee, Tracking What do you get with USPS...

421 PSE Window training Mission Statement - Answer- Provide a reliable, efficient, trusted and affirdable universal delivery service that connects people and helps businesses grow Vision Statement - Answer- A postal service that enables all citizens to connect, businesses to grow and communities to thrive in a digital world Size & scope - Answer- As a self-supporting, independent federal agency, the USPS is the ONLY delivery service that reaches every address in the nation Does the P...

USPS Exam 421 SSA Academy 2024 Postal service employees operate under a mandate to protect and preserve the mail paced in its: - Answer- Custody What are 4 violations of security and sanctity of the mail - Answer- Theft, Open, Damage or Delay The first opportunity for a SSA to start the customer experience on a positive is: - Answer- Deliver 1st Impression Type of communication that can enhance or contradict messages: - Answer- Non-Verbal Communication The approach a SSA can use t...

WINDOW TRAINING USPS POS - Answer- POINT OF SALE DMM - Answer- Domestic Mail Manual IMM - Answer- International Mail Manual ASM - Answer- Administrative Support Manual POM - Answer- Postal Operations Manual F-1 - Answer- FINANCIAL HANDBOOK Postal Bulletin - Answer- PUBLISHED BI-WEEKLY IT CONTAINS MISSING MONEY ORDER LIST THAT MUST BE CHECKED PRIOR TO CASHING ANY POSTAL MONEY ORDER. TEMP INSTRUCTIONS AND FAST ISSUANCE OF PERM DIRECTIVES ARE TO BE PLACED INTO APPROPRIATE MANUA...

USPS 421 TEST CUSTOMER SERVICE SKILLS - Answer- - Provide an attitude of excellent service. - Identify customer needs. - Thoughtful body language and words. - Uncompromising service at every contact point. - Resolving conflict. - Exceeding customer expectations. customer-centric environment - Answer- People, processes, pride, and results to ensure the customer's expectations are exceeded. SSA - Answer- Sale & Service Associate SSDA - Answer- Sale & Service Distribution Associat...

USPS Exam 421 SSA Domestic Mail Manual (DMM) - Answer- Sets forth the policies and regulations governing domestic mail. International Mail Manual (IMM) - Answer- Sets forth the policies and regulations governing international mail Domestic Mail - Answer- Mail sent within the US, APO/FPO, the UN, and all US territories and possesions. Label 127 - Answer- Attached to all anonymous mail being returned to ensure surface transport only. PolicyNet - Answer- Where all manuals and direct...

SSDA 421 Anonymous Mail - Answer- Any mailpiece that bears ONLY stamps as postage, weighs more than 13 ounces and was NOT accepted by employee at retail service counter Identifiable Mail - Answer- Bears electronic postage such as Postage Validation Imprints or PVI, meter strips, PC Postage, Click-N-Ship or eStamps, and Self-Kiosk postage, Permit Imprints, or Aviation Security Clearance Stamps or AVSEC Domestic Mail - Answer- Items sent within the United States, it's territories and po...