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CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses)

What are the areas that ServiceNow provides IT services for?

 ANSWER - 1. IT

2. Customer service

3. Security

4. HR

5. Business apps



What is the value of Incident Management?

 ANSWER - 1. Restore service faster

2. Minimize service interruptions

3. More efficient identification, prioritization and resolution of incidents

4. Escalation to correct groups leads to faster resolution



What are Benchmarks/...
Summary Implementing ITSM - CIS ITSM Exam 2022/23.
Last document update:
ago
CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses)

What are the areas that ServiceNow provides IT services for?

 ANSWER - 1. IT

2. Customer service

3. Security

4. HR

5. Business apps



What is the value of Incident Management?

 ANSWER - 1. Restore service faster

2. Minimize service interruptions

3. More efficient identification, prioritization and resolution of incidents

4. Escalation to correct groups leads to faster resolution



What are Benchmarks/...