CIS ITSM

University Of Texas - Dallas

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Summary Implementing ITSM -  CIS ITSM Exam 2022/23. Summary Implementing ITSM -  CIS ITSM Exam 2022/23.
  • Summary Implementing ITSM - CIS ITSM Exam 2022/23.

  • Summary • 44 pages • 2023
  • CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses) What are the areas that ServiceNow provides IT services for? ANSWER - 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? ANSWER - 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/...
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