Study guides, Class notes & Summaries
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Genesys ICCS Exam (Administering the System) | 75 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 8 pages • 2023
- $10.49
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What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Interaction Optimizer How do you refresh the view in Interaction Administrator? - F5 or View/Refresh What is the difference between the tree view (left pane...
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Genesys ICCS Exam (Configuring Call Flows) | 45 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 6 pages • 2023
- $8.49
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How do you access online help files in Interaction Attendant? - Press F1, Click Help from the menu, Start>All Programs>Interactive Intelligence>Online Documentation Where would you access the tools used to configure Attendant operations? - Insert > New Operation, or the 3rd level tool bar What is a Property Sheet in Interaction Attendant? - A form that you fill out to configure a node. Each type of node has its own property sheet. What does it mean if the name of the node is gr...
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Bundle for Genesys Certification Tests | Updated & Verified | with Complete Solution
- Package deal • 7 items • 2022
- $30.49
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Bundle for Genesys Certification Tests | Updated & Verified | with Complete Solution
-
Genesys ICCS Exam (Administering the System) | 75 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 8 pages • 2022
- $8.49
- + learn more
What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Interaction Optimizer How do you refresh the view in Interaction Administrator? - F5 or View/Refresh What is the difference between the tree view (left pane...
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Genesys ICCS Exam (Configuring Call Flows) | 45 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 6 pages • 2022
- $6.49
- + learn more
How do you access online help files in Interaction Attendant? - Press F1, Click Help from the menu, Start>All Programs>Interactive Intelligence>Online Documentation Where would you access the tools used to configure Attendant operations? - Insert > New Operation, or the 3rd level tool bar What is a Property Sheet in Interaction Attendant? - A form that you fill out to configure a node. Each type of node has its own property sheet. What does it mean if the name of the node is gr...
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Genesys ICCS Exam (Administering the System)
- Exam (elaborations) • 6 pages • 2022
- $7.99
- + learn more
What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Answer- Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Answer- Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Answer- Interaction Optimizer How do you refresh the view in Interaction Administrator? - Answer- F5 or View/Refresh What is the diffe...
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Genesys ICCS Exam (Administering the System) 2022/2023
- Exam (elaborations) • 6 pages • 2022
- $11.49
- + learn more
What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - ANSWER Interaction Optimizer How do you refresh the view in Interaction Administrator? - ANSWER F5 or View/Refresh What is the differenc...
