Bus 209 Study guides, Class notes & Summaries
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BUS 209 Customer Service and Electronic Media_Module Quiz_Unit 5_ Lesson 9
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Customer Service and Electronic Media 
Module Quiz_Unit 5_Lesson 9 
Question 1 
Because the phone can rob your voice of s
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BUS 209 Understanding the Customer_Module Quiz_Unit 2_Lesson3 2024 ( A+ GRADED 100% VERIFIED)
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Understanding the Customer_Module Quiz_ Unit 2_ Lesson 3 
Question 1 
Marketing is in the need-fulfilling business. 
 False 
Question 2 
A customer service worker who helps a customer to better understand their purchased 
product or service is fulfilling a customer need. 
 True 
Question 3 
A basic deficiency of a particular essential item is known as a need. 
 True 
Question 4 
To provide
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BUS 209 Time Management and Healthy Work Habits_Unit 6_Lesson 11 Questions and Answers 100% Accuracy (Graded A+) (2024)
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Time Management and Healthy Work Habits_Unit 6_Lesson 11 
Question 1 
How can people protect themselves from the stresses associated with being at work all 
day? 
 Visualize leaving all cares at work. 
Question 2 
Time management is classified as a hard skill. 
 False 
Question 3 
At which time should employees schedule important tasks where interruptions need to 
be at a minimum? 
 first thing in the morning 
Question 4 
When team members promote positive attitudes, the entire team ten...
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BUS 209 Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7 2024 ( A+ GRADED 100% VERIFIED)
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Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7 
Question 1 
_____refers to how openly a society or culture accepts or does not accept differences 
between people, as in hierarchies in the workplace or in politics. 
 Power distance 
Question 2 
People in the United States and Canada tend to give relatively less emphasis to 
nonverbal communication, such as eye contact and posture. 
 True 
Question 3 
A system of shared values, beliefs, and rituals that are learned and passed on t...
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BUS 209 Verbal and Nonverbal Communication_Module Quiz_Unit 2_Lesson 4 2024 ( A+ GRADED 100% VERIFIED)
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Verbal and Nonverbal Communication_ Module Quiz_Unit 2_Lesson 4 
Question 1 
The tone of voice you use when dealing with customers is especially important on the 
phone, when nonverbal cues are missing from the conversation. 
 True 
Question 2 
Customer service agents should strive to smile at all times when dealing with a 
customer, even when the customer is expressing anger or frustration. 
 False 
Question 3 
You can better understand the full meaning of a message by paying special atte...
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BUS 209 Practice Tests - Saylor Academy 2024 Exam
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BUS 209 Practice Tests - Saylor Academy 2024 Exam
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BUS 209 Time Management and Healthy Work Habits_Unit 6_Lesson 11
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Time Management and Healthy Work Habits_Unit 6_Lesson 11 
Question 1 
How can people protect themselves from the stresses associated with being at work all 
day? 
 Visualize leaving all cares at work. 
Question 2 
Time management is classified as a hard skill. 
 False 
Question 3 
At which time should employees schedule important tasks where interruptions need to 
be at a minimum? 
 first thing in the morning 
Question 4 
When team members promote positive attitudes, the entire team ten...
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Final Exam_Customer Service_BUS209 Questions with 100% Correct Answers | Verified | Latest Update 2024
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Final Exam_Customer Service_ BUS 209 
Question 1 
In an era of online comparison shopping, which of the following may be the ultimate and 
enduring differentiator? 
 the customer experience 
Question 2 
_____ interferes with the receiver getting the message from the sender. 
 Noise 
Question 3 
True or false: Cost-cutting is a way for many companies to grow and remain stable. 
 True 
Question 4 
To provide effective customer service, it is up to a CSW to understand the customer’s 
nee...
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(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024
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(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024
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BUS 209 Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6
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Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6 
Question 1 
The transformation of the internet into a social platform has resulted in a power shift 
from sellers to buyers. 
 True 
Question 2 
Customer relationships with an emotional dimension. 
 take more effort to create, and are even harder to break 
Question 3 
A CSW can retain control of a challenging customer service situation by listening, 
empathizing, and taking charge. 
 Tru