Genesys iccs exam Study guides, Class notes & Summaries

Genesys ICCS Exam (Administering The System) Questions And Answers 2024 Updated Quiz Genesys ICCS Exam (Administering The System) Questions And Answers 2024 Updated Quiz

Genesys ICCS Exam (Administering the System) questions with correct answers

Genesys ICCS Exam (IC System Configuration and Support) | Questions with 100% Correct Answers | Latest Update 2024 | Verified

Genesys ICCS Exam (Administering the System) | Questions with 100% Correct Answers | Latest Update 2024 | Verified

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? CORRECT ANSWER-Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? CORRECT ANSWER-Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? CORRECT ANSWER-Interaction Optimizer How do you refresh the view in Interaction Administrator? CORRECT ANSWER-F5 or View/Refresh ...

Genesys ICCS Exam (Administering the System) Questions and Answers What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Correct Answer ️️ -Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Correct Answer ️️ -Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Correct Answer ️️ - Interaction Optimi...

Describe the function of the Notifier subsystem. - It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - IP tells the system how to behave when an event occurs. It controls the execution of the handlers that provide much of the system's functionality. Describe the function of the Telephony Services subsystem. - It is the only component that communicates directly with the hardware. I...

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Interaction Optimizer How do you refresh the view in Interaction Administrator? - F5 or View/Refresh What is the difference between the tree view (left pane...

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? : Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? : Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? : Interaction Optimizer How do you refresh the view in Interaction Administrator? : F5 or View/Refresh What is the difference between the tree view (lef...

Describe the function of the Notifier subsystem. - ANSWER It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - ANSWER IP tells the system how to behave when an event occurs. It controls the execution of the handlers that provide much of the system's functionality. Describe the function of the Telephony Services subsystem. - ANSWER It is the only component that communicates directl...