Itil 4 foundation level Study guides, Class notes & Summaries

ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only ...

Introduction questions - Answer Introduction answers Bloom levels tested in ITIL 4 Foundation exam - Answer - Bloom's level 1 (~77.5% of questions) involves "to remember" - Bloom's level 2 (~22.5% of questions) involves "to understand" Modules that must be completed to attain ITIL Strategic Leader (ITIL SL) - Answer - ITIL Strategist (direct, plan & improve) - ITIL Leader (digital & IT strategy) Modules that must be completed to attain ITIL Managing Professional (ITIL MP) ...

ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025 Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - ANSWERSA. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with inci...

Business of IT - Applications - C846 (ITIL Foundation)Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - correct answer Capacity management Who "owns" ITIL? - correct answer The U.K. government What are three of the best practices in service management? - correct answer 1....

Which higher level course is common to both ITIL Managing Proffesional (MP) and ITIL Strategic Leader (SL) career paths? - correct answer ITIL Strategist-Direct, Plan, and Improve Which Learning Outcome domain accounts for almost 50% of the ITIL 4 Foundation exam? - correct answer Understand 7 ITIL practices Which statement is NOT true regarding ITIL 4? - correct answer ITIL stands for Information Technology Infrastructure Library Which of these are valid levels of the ITIL 4 certificat...

ITIL 4 Foundation Practice Exam with Rationale Question and answers correctly solved 2023/2024Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident managem...

ITIL FOUNDATION 4 - PRACTICE EXAM 2024 What is the effect of increased automation on the 'service desk' practice? - correct answer Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - correct answer Utility Which is the purpose of the 'monitoring and event management' practice? - correct answer To systematically observe services and service components, and record and report selected changes o...

ITIL 4 Foundation Final Exam Questions & Answers with Rationales-Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not...

ITIL® 4 Foundation (Exams #1-6) Q&A_ Spring 2022-23. USE (Ctrl +F) or key words to get to your question (Answered) ITIL® 4 Foundation ( Exam #1) What is the definition of a service? Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a cha...