Genesys Certification Tests Bundle Set

Genesys Cloud Collaborate CORRECT ANSWER-a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate CORRECT ANSWER-has all ...

Orchestration Server CORRECT ANSWER-Recieves request from T Server and fetches SCXML application from Web Application Server and executes this application Universal Routing Server CORRECT ANSWER-Routing engine - runs strategic target-seeking algoritms for each inbound interaction. Web Applicat...

What are the features of the Contact Center? CORRECT ANSWER-1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Qual...

What is Workforce Management? CORRECT ANSWER-The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendan...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? CORRECT ANSWER-Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? CORRECT ANSWER-Dynamic Views Dynamic views give y...

What three components make up the Genesys Cloud Platform? CORRECT ANSWER-Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. Agent Interface b. Contact Center Management c. AWS d. Process Automation e. Scripts f. Rep...

T-Server CORRECT ANSWER-Provides communications between the Genesys environment and telephony switches Stat Server CORRECT ANSWER-Tracks status of targets and collects contact center operational statistics Universal Routing Server (URS) CORRECT ANSWER-Runs strategic target-seeking algorithms f...

Which one of the following CCP courses are considered a prerequisite to the other courses within the CCP program? CCP: Introduction to Genesys Cloud CX CCP: Genesys Cloud CX Collaboration & Communication CCP: CCP: Genesys Cloud CX Contact Center CCP: Genesys Cloud CX API CORRECT ANSWER-C...

Which of the following is the most secure WiFi standard? CORRECT ANSWER-WPA2 Blenda lives just outsdie of Chicago and works for a large corporation headquatered in the Twin Cities. She only needs to travel to the corporate office twice a year. The rest of the time she conducts her work from home ...

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? CORRECT ANSWER-Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? CORRECT ANSWER-Interaction Desktop/Interaction Con...

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community CORRECT ANSWER-a. Genesys Knowledge Network Which one of the Genesys re...

Which component is first to process requests for services, and takes on the role of a SIP proxy in a GVP deployment? CORRECT ANSWER-Resource Manager In which component is Managment Framework a mandatory pre-reequisite? CORRECT ANSWER-Configuration Layer - GAX Which statements are correct about...

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts CORRECT ANSWER-ACD Which one of the following Genesys Cloud CX Contact Cente...

Which three components make up the Genesys Cloud platform? CORRECT ANSWER-Collaborate, Communicate, and Contact Center Check the box next to the correct 5 key features of Genesys Cloud Contact Center. CORRECT ANSWER--Agent Interface -Contact Center Management -ACD -Scripts -Reports, Dashboard...