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What are some reasons organizations fail to complete implementation or realize business value from the CMDB? Select 3 A. Ill-defined relationships among CIs B. Inconsistent data quality C. Too many non-IT CIs D. Unknown CIs A. Ill-defined relationships among CIs B. Inconsistent data quality D...

Base CMDB table Configuration Item[cmdb_ci] CMDB Relationship table CI Relationship[cmdb_rel_ci] What shows the logical model of how CIs are related? Dependency View What can be used to show the hierarchy of a particular CI Class Show Schema Map What can be considered "a remote extension of the...

To enable File-Based Discovery, navigate to? Discovery Configuration Console What are the 2 types of Discovery? Horizontal discovery Top-Down discovery What is Horizontal Discovery? Horizontal discovery is used to scan the network, find computers and devices, and then populate the CMDB with the ...

What does ITOM Standard include? Discovery & Service Mapping What does ITOM Professional include? ITOM Standard + Event Management + Operational Intelligence What does ITOM Enterprise include? ITOM Professional + Cloud Provisioning and Governance How does Service Mapping transform the CMDB? Ser...

Which type of workshop identifies the technical requirements for implementation? Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) TRUE/FALSE:...

Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4)

A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow? a) Nothing happens. b) The user's manager must approve or decline the reclamation. c) The reclamation candidate is removed from the candidate list. d) ...