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Genesys Bundled Exams Questions and Answers 100% Verified and Updated | Graded A
Genesys Bundled Exams Questions and Answers 100% Verified and Updated | Graded A
[Meer zien]Genesys Bundled Exams Questions and Answers 100% Verified and Updated | Graded A
[Meer zien]Genesys Cloud Implementation Exam 
Questions and Answers 
What are the features of the Contact Center? - Correct Answer ️️ -1. Automated Call 
Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like 
Salesforce or Zend...
Voorbeeld 3 van de 17 pagina's
In winkelwagenGenesys Cloud Implementation Exam 
Questions and Answers 
What are the features of the Contact Center? - Correct Answer ️️ -1. Automated Call 
Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like 
Salesforce or Zend...
Genesys Cloud Admin Practice 
Questions and Answers 
Genesys Cloud Collaborate - Correct Answer ️️ -a social media app that helps users 
collaborate within the organization. It also serves as a directory that contains user 
details such as name, education, hobbies, skills, physical location, and...
Voorbeeld 2 van de 15 pagina's
In winkelwagenGenesys Cloud Admin Practice 
Questions and Answers 
Genesys Cloud Collaborate - Correct Answer ️️ -a social media app that helps users 
collaborate within the organization. It also serves as a directory that contains user 
details such as name, education, hobbies, skills, physical location, and...
Genesys ICCS Exam (Administering the System) 
Questions and Answers 
What application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Correct Answer ️️ -Interaction Administrator 
What is the name of the application that allows the user to answer cal...
Voorbeeld 2 van de 10 pagina's
In winkelwagenGenesys ICCS Exam (Administering the System) 
Questions and Answers 
What application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Correct Answer ️️ -Interaction Administrator 
What is the name of the application that allows the user to answer cal...
Genesys Cloud CX GCP-GCX Real 
Questions with Correct Answers 
Genesys Cloud CX: Professional Certification (GCP-GCX) - Correct Answer ️️ -The 
Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is a 
consolidated exam that covers the following three exams: 
Genesys Cloud CX C...
Voorbeeld 1 van de 3 pagina's
In winkelwagenGenesys Cloud CX GCP-GCX Real 
Questions with Correct Answers 
Genesys Cloud CX: Professional Certification (GCP-GCX) - Correct Answer ️️ -The 
Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is a 
consolidated exam that covers the following three exams: 
Genesys Cloud CX C...
Genesys Cloud Reporting & Analytics 
Exam Questions and Answers 
For immediate, at-a-glance monitoring of key indicators and metrics what should you 
use? - Correct Answer ️️ -Performance Dashboards 
To review historical and real-time metrics for the contact center, queues, agents, 
interactions...
Voorbeeld 3 van de 17 pagina's
In winkelwagenGenesys Cloud Reporting & Analytics 
Exam Questions and Answers 
For immediate, at-a-glance monitoring of key indicators and metrics what should you 
use? - Correct Answer ️️ -Performance Dashboards 
To review historical and real-time metrics for the contact center, queues, agents, 
interactions...
Genesys CIV Exam Questions and Answers 
Which of the following statements is true about StatServer? - Correct Answer ️️ - 
StatServer is a client of SIPServer and URS but it is a server for Pulse Collector 
GAX Database stores information about Audio Resource Management, Operational 
Parameter M...
Voorbeeld 2 van de 9 pagina's
In winkelwagenGenesys CIV Exam Questions and Answers 
Which of the following statements is true about StatServer? - Correct Answer ️️ - 
StatServer is a client of SIPServer and URS but it is a server for Pulse Collector 
GAX Database stores information about Audio Resource Management, Operational 
Parameter M...
Genesys Cloud Workforce Management 
Exam Questions and Answers 
What is Workforce Management? - Correct Answer ️️ -The process of ensuring that 
the right staff are at the right place at the right time to handle customer interactions 
within performance objectives. A Workforce Management strateg...
Voorbeeld 2 van de 13 pagina's
In winkelwagenGenesys Cloud Workforce Management 
Exam Questions and Answers 
What is Workforce Management? - Correct Answer ️️ -The process of ensuring that 
the right staff are at the right place at the right time to handle customer interactions 
within performance objectives. A Workforce Management strateg...
Genesys Routing/Solution Practice 
Questions and Answers 
Recieves request from T Server and fetches SCXML application from Web Application 
Server and executes this application - Correct Answer ️️ -Orchestration Server 
Routing engine - runs strategic target-seeking algoritms for each inbound i...
Voorbeeld 3 van de 21 pagina's
In winkelwagenGenesys Routing/Solution Practice 
Questions and Answers 
Recieves request from T Server and fetches SCXML application from Web Application 
Server and executes this application - Correct Answer ️️ -Orchestration Server 
Routing engine - runs strategic target-seeking algoritms for each inbound i...
Genesys Cloud CX: Contact Center Administration 
Exam Practice Questions and Answers 
What three components make up the Genesys Cloud Platform? - Correct Answer ️️ - 
Collaborate, Communicate, and Contact Center 
Which of these are the correct 5 key features of Genesys Cloud Contact Center? 
a. ...
Voorbeeld 2 van de 8 pagina's
In winkelwagenGenesys Cloud CX: Contact Center Administration 
Exam Practice Questions and Answers 
What three components make up the Genesys Cloud Platform? - Correct Answer ️️ - 
Collaborate, Communicate, and Contact Center 
Which of these are the correct 5 key features of Genesys Cloud Contact Center? 
a. ...
Genesys Cloud CX: Implementation 
Exam Questions and Answers 
True/False: With a Genesys Cloud CX Collaborate license, the users in your 
organization can make and receive customer calls. - Correct Answer ️️ -False 
What license is needed to enable Workforce Engagement Management feature? 
a. Co...
Voorbeeld 1 van de 3 pagina's
In winkelwagenGenesys Cloud CX: Implementation 
Exam Questions and Answers 
True/False: With a Genesys Cloud CX Collaborate license, the users in your 
organization can make and receive customer calls. - Correct Answer ️️ -False 
What license is needed to enable Workforce Engagement Management feature? 
a. Co...
Genesys Cloud Architect Exam 
Questions and Answers 
Outputs 
1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) 
2. AddDays(MakeDate(2009, 3, 2), 5) - Correct Answer ️️ -1. 
AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th, 2009 at 
12:00:00PM. 
2. AddDays(MakeDate(2...
Voorbeeld 4 van de 71 pagina's
In winkelwagenGenesys Cloud Architect Exam 
Questions and Answers 
Outputs 
1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) 
2. AddDays(MakeDate(2009, 3, 2), 5) - Correct Answer ️️ -1. 
AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th, 2009 at 
12:00:00PM. 
2. AddDays(MakeDate(2...
Genesys Certification Practice Questions 
with 100% Correct Answers 
Services Layer provides an interface for Genesys components to which of the 
following? 
a. Database management systems 
b. T-Servers 
c. Tenants 
d. Switches - Correct Answer ️️ -a 
Which of the following includes all of the p...
Voorbeeld 2 van de 9 pagina's
In winkelwagenGenesys Certification Practice Questions 
with 100% Correct Answers 
Services Layer provides an interface for Genesys components to which of the 
following? 
a. Database management systems 
b. T-Servers 
c. Tenants 
d. Switches - Correct Answer ️️ -a 
Which of the following includes all of the p...
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