Pearson BTEC • Travel and Tourism
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Courses Travel and Tourism at Pearson BTEC
Notes available for the following courses of Travel and Tourism at Pearson BTEC
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Unit 1 - Investigating the Travel and Tourism Sector
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Unit 2 - The Business of Travel and Tourism
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Unit 3 - The UK as a Destination
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Unit 4 - Customer Service in Travel and Tourism
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Unit 5 - Marketing Travel and Tourism Products and Services
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Unit 6 - Preparing for Employment in Travel and Tourism
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Unit 7 - European Destinations
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Unit 8 - Long-haul Travel Destinations
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Unit 9 - Retail Travel Operations
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Unit 10 - Business Travel Operations
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Unit 11 - Investigating the Cruise Industry
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Unit 12 - Responsible Tourism
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Unit 13 - Tour Operations
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Unit 14 - Specialist Tourism
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Unit 15 - Working as a Holiday Representative
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Unit 16 - Passenger Transport for Travel and Tourism
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Unit 17 - Events, Conferences and Exhibitions
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Unit 18 - Tourism in Rural Areas
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Unit 19 - UK Visitor Attractions
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Unit 20 - Hospitality Operations in Travel and Tourism
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Unit 21 - Entertainment for Holidaymakers
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Unit 22 - Work Experience in the Travel and Tourism Sector
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Unit 23 - Residential Study Visit in Travel and Tourism*
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Unit 24 - Airfares and Ticketing 1
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Unit 25 - Working as a Children's Representative in Travel and Tourism
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Unit 26 - Researching Current Issues in Travel and Tourism
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Unit 27 - Organising a Travel and Tourism Study Visit*
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Unit 28 - Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism
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Unit 29 - Airfares and Ticketing 2
Popular books Pearson BTEC • Travel and Tourism
Gillian Dale • ISBN 9781846907272
Carol Spencer, Christine King • ISBN 9781846907494
Latest notes & summaries Pearson BTEC • Travel and Tourism
In this assignment, I am going to be discussing the current procedures (customer facing and 
back-office procedures) and information sources that are used. Plus, I will be discussing 
legislation (what it is and how it affects travel agency operations) whilst applying specialist 
language in context.
- Package deal
- Other
- • 8 pages's •
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PEARSON•Unit 9 - Retail Travel Operations
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NCFE: Travel agent operations!• By kiarahausten4
Preview 2 out of 8 pages
In this assignment, I am going to be discussing the current procedures (customer facing and 
back-office procedures) and information sources that are used. Plus, I will be discussing 
legislation (what it is and how it affects travel agency operations) whilst applying specialist 
language in context.
In this assignment, I am going to be discussing in detail about the different types of travel agents: Multiple, Independent, Business, Call Centre, Online and Regional. Also, I am going to explain what a homeworker and a consortia membership is, as well as providing examples. I will also talk about the products and services of each travel agent and compare them to each other.
- Package deal
- Other
- • 16 pages's •
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PEARSON•Unit 9 - Retail Travel Operations
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NCFE: Travel agent operations!• By kiarahausten4
Preview 3 out of 16 pages
In this assignment, I am going to be discussing in detail about the different types of travel agents: Multiple, Independent, Business, Call Centre, Online and Regional. Also, I am going to explain what a homeworker and a consortia membership is, as well as providing examples. I will also talk about the products and services of each travel agent and compare them to each other.
This assignment goes through what PESTLE is along with historical events that link to each part of PESTLE. I then have a timeline that goes from the 70s to the present day that explains important historical events. Finally, I have explained 3 graphs in detail.
- Package deal
- Other
- • 8 pages's •
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PEARSON•Unit 1 - Investigating the Travel and Tourism Sector
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Travel and tourism industry• By kiarahausten4
Preview 2 out of 8 pages
This assignment goes through what PESTLE is along with historical events that link to each part of PESTLE. I then have a timeline that goes from the 70s to the present day that explains important historical events. Finally, I have explained 3 graphs in detail.
This is a factfile that explains the three sectors- private, public and voluntary- whilst going into detail in three different companies that are in these sectors.
- Package deal
- Other
- • 5 pages's •
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PEARSON•Unit 1 - Investigating the Travel and Tourism Sector
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Travel and tourism industry• By kiarahausten4
Preview 2 out of 5 pages
This is a factfile that explains the three sectors- private, public and voluntary- whilst going into detail in three different companies that are in these sectors.
This assignment goes through many sectors ( transport, accommodation, tour operators, travel agents, visitor attractions, guiding services and ancillaries) that make up our travel and tourism industry.
- Package deal
- Presentation
- • 13 pages's •
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PEARSON•Unit 1 - Investigating the Travel and Tourism Sector
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Travel and tourism industry• By kiarahausten4
Preview 2 out of 13 pages
This assignment goes through many sectors ( transport, accommodation, tour operators, travel agents, visitor attractions, guiding services and ancillaries) that make up our travel and tourism industry.
For this, I have written a reply to a customer complaint letter regarding an issue that they had.
- Package deal
- Other
- • 2 pages's •
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PEARSON•Unit 4 - Customer Service in Travel and Tourism
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Customer service (NCFE)• By kiarahausten4
Preview 1 out of 2 pages
For this, I have written a reply to a customer complaint letter regarding an issue that they had.
In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
- Package deal
- Other
- • 2 pages's •
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PEARSON•Unit 4 - Customer Service in Travel and Tourism
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Customer service (NCFE)• By kiarahausten4
Preview 1 out of 2 pages
In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...
- Package deal
- Other
- • 13 pages's •
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PEARSON•Unit 4 - Customer Service in Travel and Tourism
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Customer service (NCFE)• By kiarahausten4
Preview 2 out of 13 pages
In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...
This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.
- Package deal
- Other
- • 4 pages's •
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PEARSON•Unit 4 - Customer Service in Travel and Tourism
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Customer service (NCFE)• By kiarahausten4
Preview 1 out of 4 pages
This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.
This document contains the possible areas of congestion during normal operations, explaining why these areas are prone to congestion and the measures that can be taken to prevent or minimise congestion
- Other
- • 6 pages's •
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PEARSON•Unit 8 - The Airport Experience
Preview 2 out of 6 pages
This document contains the possible areas of congestion during normal operations, explaining why these areas are prone to congestion and the measures that can be taken to prevent or minimise congestion