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ITIL Foundation 4 - Practice Exam Questions and Answers
- Exam (elaborations) • 3 pages • 2022
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ITIL Foundation 4 - Practice Exam 
 
What is the effect of increased automation on the 'service desk' practice? 
Which term describes the functionality offered by a service? 
Which is the purpose of the 'monitoring and event management' practice? 
What should all 'continual improvement' decisions be based on? 
How do all value chain activities transform inputs to outputs? 
How does customer engagement contribute to the 'service level management' practice? 
What is the starting point for ...
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