Com110 Samenvattingen, Aantekeningen en Examens

Women seek to build rapport and establish a closer relationship and so they use listening to achieve these ends. Active listening is one of the most important communication skills you can learn. Reflection back to the speaker is insulting. When we listen empathically, we listen from our own point of view and avoid getting involved in the other person's feelings. Three techniques in the process of active listening are questioning, paraphrasing, and expressing understanding. ...

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