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LENOVO WARRANTY SERVICE AUTHORIZATION EXAM 2023 WITH UPDATED, CORRECT ANSWERS 2024
LENOVO WARRANTY SERVICE AUTHORIZATION EXAM 2023 WITH UPDATED, CORRECT ANSWERS 2024 
 
1. Which of the following shows the list of components that must be removed before servicing the 
LCD panel?: Hardware Maintenance Manual (HMM) 
2. What is electrostatic discharge?: The sudden flow of static charge from an object with a higher 
charge to an object with a lower charge. 
3. One key aspect of exceptional customer service is ______________.: Involving the customer in the 
solution process
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LENOVO WARRANTY SERVICE AUTHORIZATION EXAM 2023 WITH UPDATED, CORRECT ANSWERS 2024 
 
1. Which of the following shows the list of components that must be removed before servicing the 
LCD panel?: Hardware Maintenance Manual (HMM) 
2. What is electrostatic discharge?: The sudden flow of static charge from an object with a higher 
charge to an object with a lower charge. 
3. One key aspect of exceptional customer service is ______________.: Involving the customer in the 
solution process
ACRP Practice Exam 2024 Questions and Answers