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Unit 12 Technical Support (All In One)
Unit 12 Technical Support (P1, P2, P3, P4, P5, P6, P7, M1, M2, M3, M4, D1, D2)
[Show more]Unit 12 Technical Support (P1, P2, P3, P4, P5, P6, P7, M1, M2, M3, M4, D1, D2)
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Unit 12 IT Technical Support (P1, P2, P3, M1, M2, D1) Explain the tools and techniques used for technical support (P1) Explain the impact of organisational policies and procedures on the provision of technical support (P2) Identify the types of fault that can occur (P3) Discuss the importance of kee...
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Add to cartUnit 12 IT Technical Support (P1, P2, P3, M1, M2, D1) Explain the tools and techniques used for technical support (P1) Explain the impact of organisational policies and procedures on the provision of technical support (P2) Identify the types of fault that can occur (P3) Discuss the importance of kee...
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Unit 12 Technical Support (P4, P5, P6, M3, D2) Source technical information to provide advice and guidance for a variety of faults (P4) Use different communication routes to provide advice and guidance (P5) Respond appropriately to end users (P6) Judge the value of different sources of support mater...
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Add to cartUnit 12 Technical Support (P4, P5, P6, M3, D2) Source technical information to provide advice and guidance for a variety of faults (P4) Use different communication routes to provide advice and guidance (P5) Respond appropriately to end users (P6) Judge the value of different sources of support mater...
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Unit 12 IT Technical Support (P7) Check solutions and record actions (P7) - This is the FAULT LOG.
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Add to cartUnit 12 IT Technical Support (P7) Check solutions and record actions (P7) - This is the FAULT LOG.
Unit 12 Technical Support (P7) Check solutions and record actions (P7) - This is the FAULT REPORT.
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Add to cartUnit 12 Technical Support (P7) Check solutions and record actions (P7) - This is the FAULT REPORT.
Unit 12 Technical Support (M4) Source Techincal Support (M4)
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Add to cartUnit 12 Technical Support (M4) Source Techincal Support (M4)
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