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Available practice questions
Flashcards BKI
Flashcards
85 Flashcards
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Flashcards
85 Flashcards
$3.86
0 sales
Some examples from this set of practice questions
1.
Noem de levenscycli van ITIL
Answer: - service strategie - service design - service transition - service operation - continual service improvement
2.
Waar staat CMM voor
Answer: Capability Maturity Model - kijken naar de volwassenheid van organisatie
3.
Wat zijn de 5 niveau's van CMM
Answer: 1. Initieel 2. Herhaalbaar 3. Gedefinieerd 4. Bestuurd 5. Optimaliseren
4.
Wat zijn de 3 typen service providers
Answer: 1. Interne serviceprovider 2. Shared service unit 3. externe service provider
5.
Waar staat RACI voor
Answer: - Responsible - Accountable - Consulted - Informed
6.
Wat is een configuratie item en waar worden die vastgelegd
Answer: Is een component die deel uitmaakt van of direct gerelateerd is aan de dienst infrastructuur
7.
Waar worden CI's opgeslagen
Answer: In een CMS configuration management system - met CMDB - configuration management database - DML definitive media library
8.
Van welk subproces is request for change een onderdeel
Answer: Change management wat een onderdeel is van service transition
9.
Wat is een CAB
Answer: Change advisory board
10.
Wat is ECAB
Answer: Emergency Change Advisory Board
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