BUS 209
Eastern Gateway Community College
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Final Exam_Customer Service_BUS209 Questions with 100% Correct Answers | Verified | Latest Update 2024.
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Final Exam_Customer Service_ BUS 209 
Question 1 
In an era of online comparison shopping, which of the following may be the ultimate and 
enduring differentiator? 
 the customer experience 
Question 2 
_____ interferes with the receiver getting the message from the sender. 
 Noise 
Question 3 
True or false: Cost-cutting is a way for many companies to grow and remain stable. 
 True 
Question 4 
To provide effective customer service, it is up to a CSW to understand the customer’s 
nee...
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The Customer Service Profession_Module Quiz_Unit 6_Lesson12 Questions with 100% Correct Answers | Verified | Latest Update 2024.
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The Customer Service Profession_Module Quiz_Unit 6_Lesson12
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Time Management and Healthy Work Habits_Unit 6_Lesson 11 Questions with 100% Correct Answers | Verified | Latest Update 2024.
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Time Management and Healthy Work Habits_Unit 6_Lesson 11
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Customer Service and Electronic Media_Module Quiz_Unit 5_ Lesson 9
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Customer Service and Electronic Media_Module Quiz_Unit 5_ Lesson 9
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Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7
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Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7
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Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6
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Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6
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Professionalism in Difficult Situations_Module Quiz_Unit 3_Lesson 5
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Professionalism in Difficult Situations_Module Quiz_Unit 3_Lesson 5
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Verbal and Nonverbal Communication_Module Quiz_Unit 2_Lesson 4
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Verbal and Nonverbal Communication_Module Quiz_Unit 2_Lesson 4
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Understanding the Customer_Module Quiz_Unit 2_Lesson3.
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Understanding the Customer_Module Quiz_Unit 2_Lesson3.
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Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2.
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Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2
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