Postmaster Study guides, Class notes & Summaries

The Kelly Act - Answer- Authorized postmaster general to contract for domestic airmail service with commercial air carriers Fixed-Base Operator (FBO) - Answer- Provided fuel and place for pilots/passengers to rest. Offered services Air Mail Act of 1925 - Answer- Commercial airlines became widespread Commerce Act of 1926 - Answer- Federal govts.'s regulation of civil aviation American Association of Airport Executives (AAAE) - Answer- First airport management trade organization estab...

Words that make us feel relaxed and composed Answer - Calming Words What does POS stand for Answer - Point of Service Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all Answer - Retail Communication Channels SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes, Answer - 10 expanded access channels PS Form 1412 Answer - End of the day report SSA is accoun...

Sales and services associate academy Test with correct solutions theft Destruction or damage of mail Delay of mail Opening SSDA Lobby assistant LSSA & lead sales service associate Postmaster /manager Other sales and service associate Supervisor USPIS (US Postal Inspection Service) Perception. Six retail moments that matter What is the post offices primary purpose? How do we build customer relationships? Demeanor Confidence Communication Verbal communication No...

A customer complains that she spent 30 minutes with one of your fellow employees who could not find the tracking information for her US PS package even though she provide him with a tracking number - correct answer Best: Apologize and ask her for the tracking number retrieve the relevant information to see if there's anything else she needs Worst: apologize and explain that your fellow employee is new and therefore an experience with such a request Your fellow postal employee made sever...

AAAE C.M. Module 1 - Finance and Administration Exam Questions & Answers 2024 The revenue streams and employment of many individuals of many individuals and companies in the community relies on the _______, __________, and _____________ functioning of the airport. - ANSWER-safe, secure, efficient What began in December of 1903 by the _______________ ______________ as a successful experiment has become the world's fastest transportation industry and an essential component of the world tr...

A customer asks questions about shipping choices, but you do not know the answers. Which would you be most and least likely to do? - Most: Say you do not know about shipping choices and suggest that he look on the USPS. Least: Say you will have answers tomorrow and research the shipping choices after finishing your deliveries. A new employee is having trouble learning his job which forces you and others to work harder to meet production standards. Which would you be most and least likely t...

1. ssda: performs many of the same duties of an SSA; however, they also support the back office distribution functions 2. lobby assistant: helps customers identify mailing needs, ensures customers complete required forms before they reach the window, and answers customer questions 3. LSSA: maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services. provides technical guidance to retail employees assigned to the unit, i...

Betreft een samenvatting van alle papers die gedurende het vak (jaar 2021) aan bod komen. De papers die volgens de docent als belangrijk werden geacht zijn uitgebreider samengevat dan de andere. Samenvatting gaat over het vak BIV-IC gegeven in de postmaster accountancy op Nyenrode.

AAAE C.M. Module 1 - Finance and Administration Questions and Answers The revenue streams and employment of many individuals of many individuals and companies in the community relies on the _______, __________, and _____________ functioning of the airport. - Answer ️️ -safe, secure, efficient What began in December of 1903 by the _______________ ______________ as a successful experiment has become the world's fastest transportation industry and an essential component of the world tra...

C.M. Exam questions with complete solutions 2023/2024 he Kelly Act - correct answer-Authorized postmaster general to contract for domestic airmail service with commercial air carriers Fixed-Base Operator (FBO) - correct answer-Provided fuel and place for pilots/passengers to rest. Offered services Air Mail Act of 1925 - correct answer-Commercial airlines became widespread