Itsm Study guides, Class notes & Summaries
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ServiceNow CIS ITSM (Incident Management 25% Problem Management 15% Change and Release Management 25% Knowledge Management 5% Request Fulfillment 25% Configuration Management Database 5%) Q & A 2024
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ServiceNow CIS ITSM (Incident Management 25% Problem Management 15% Change and Release Management 25% Knowledge Management 5% Request Fulfillment 25% Configuration Management Database 5%) Q & A 2024
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ServiceNow ITSM Certification exam 2023 with 100% correct answers
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What are the five key business areas that ServiceNow provided IT Services for? 
IT, Security Operations, Customer Service, HR, and building business applications. 
 
 
 
What are the five core ServiceNow ITSM Applications? 
Service Catalog, Request Management, Incident Management, Problem Management, and Change Management 
 
 
 
What is Service Portfolio Management (SPM)? 
an ITSM Process used to define sevices and service offerings for IT Business Operations to meet customer demands. 
 
 
 
Wha...
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SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 500 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!!
- Exam (elaborations) • 195 pages • 2024
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SERVICENOW CIS-ITSM 2024 EXAM AND 
PRACTICE EXAM 500 QUESTIONS WITH 
DETAILED VERIFIED ANSWERS AND 
RATIONALES (100% CORRECT) /A+ 
GRADE ASSURED/NEWEST!!
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CIS ITSM Exam April 2022/2023. (ITSM Foundations And ITSM Implementation Courses)
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What are the areas that ServiceNow provides IT services for? 1. IT 
2. Customer service 
3. Security 
4. HR 
5. Business apps 
What is the value of Incident Management? 1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 
2. % of incidents resolved on the first assign...
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ServiceNow CIS ITSM Questions and Answers Already Passed
- Exam (elaborations) • 70 pages • 2024
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ServiceNow CIS ITSM Questions and 
 
Answers Already Passed 
 
Which type of workshop identifies the technical requirements for implementation? Technical 
Workshop (page 17) 
 
TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. 
TRUE (page 17) 
 
TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) 
 
TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should 
encourage customizing ServiceNow OOTB processes in...
Too much month left at the end of the money?
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ServiceNow CIS-ITSM Exam Prep Questions With Correct Solutions.
- Exam (elaborations) • 13 pages • 2024
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ServiceNow CIS-ITSM Exam Prep Questions With Correct Solutions.
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ServiceNow ITSM Implementation Certification Exam With 100% Correct Answers 2024/2025
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ServiceNow ITSM Implementation 
Certification Exam With 100% Correct 
Answers 2024/2025 
ServiceNow provides what key IT services? - answer-IT 
-Security Operations 
-HR 
-Customer Service 
-Building Business Services 
ITSM inculudes? - answer-Incident Management 
-Problem Management 
-Change Management 
-Request Fulfillment 
-and rely heavily on 
Knowledge Management and CMDB 
What are the types of workshops for ITSM - answer-Roadmap Workshop 
-Process Workshops 
-Technical Workshops 
-Requirem...
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ServiceNow CIS ITSM Exam Prep Questions With Correct Solutions!!
- Exam (elaborations) • 42 pages • 2024
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Value of Incident Management - Answer-1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
Benchmarks or KPIs for Incident - Answer-% of: 
high priority incidents resolved 
incidents resolved on first assignment 
Incidents resolved within SLA 
Reopened Incidents 
Avg time to: 
resolve high priority incident 
resolve incident 
Incident Lifecycle - Answ...
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ServiceNow CIS-ITSM Exam Prep Already Graded A+
- Exam (elaborations) • 13 pages • 2023
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Available in package deal
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ServiceNow CIS-ITSM Exam Prep Already Graded A+
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ServiceNow CIS-ITSM Questions and Answers Already Passed
- Exam (elaborations) • 25 pages • 2024
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ServiceNow CIS-ITSM Questions and 
 
Answers Already Passed 
 
Config Management - Ways to create CI Manually, 
Import external data, 
Use ITOM Discovery 
 
What are the baseline problems states? New 
 
Assess 
Root Cause Analysis 
Fix in Progress 
Resolved 
Closed 
 
Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure 
 
Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure 
 
Incident lifecycle (4) Creation & Classification, 
Investigation & Diagnos...
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