Itsm Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about Itsm? On this page you'll find 396 study documents about Itsm.
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ITSM CIS Practice exam 2023 with 100% correct answers
- Exam (elaborations) • 65 pages • 2023
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What types of CI's will be included in a report run against the cmdb_ci_computer table? 
 
A. Just CIs defined directly in cmdb_ci_computer 
B. CIs defined directly in cmdb_ci_computer and all parent classes 
C. CIs defined directly in cmdb_ci_computer and all child classes 
C. CI's defined directly in cmdb_ci_computer and all child classes 
 
 
 
Which field from the configuration item will automatically populate in the Assignment group field of an incident record? 
 
A. Managed by 
B. Suppor...
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ServiceNow CIS ITSM Exam Prep | updated 2024
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ServiceNow CIS ITSM Exam Prep | updated 2024
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ServiceNow ITSM Certified Implementation Exam Questions With Complete Answers!!
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Are KB Searches Logged? If yes, which table are they logged? - Answer-Yes, Logged in Search Log 
(ts_query_kb) table 
When should a problem be put in a state of Known Error? - Answer-The cause of the problem is 
determined, but there is no permanent fix. 
What phase are Incidents usually escalated? - Answer-Investigative and Diagnose 
Can the user criteria be applied at the Knowledge Article level? - Answer-Yes 
Is the change type editable in the baseline version? - Answer-Yes 
What is the best ...
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ITSM exam 2023 with 100% correct answers
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Baseline 
A snapshot that is used as reference point. 
 
 
 
Function 
A team or group of people and the tools they use to carry out one or more processes or activities 
Second: Logical grouping of roles and automation that are responsible for executing a defined process and/or specific activity within a process. 
 
 
 
Capabilities 
The ability of an organization, person, process, application ,CI, or IT service to carry out an activity. 
 
 
 
ITSM 
IT Service Management - the implementation an...
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ITSM CIS Practice Exam Question and Answers (Multiple Choice)_2023 with Page Reference
- Exam (elaborations) • 70 pages • 2023
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ITSM CIS Practice Exam Question and Answers 
(Multiple Choice)_2023 with Page Reference 
What types of CI's will be included in a report run against the 
cmdb_ci_computer table? 
A. Just CIs defined directly in cmdb_ci_computer 
B. CIs defined directly in cmdb_ci_computer and all parent classes 
C. CIs defined directly in cmdb_ci_computer and all child classes 
 (Correct) - C. CI's defined directly in cmdb_ci_computer and all 
child classes 
Which field from the configuration item will automat...
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ServiceNow CIS ITSM Exam 2023 with 100% correct answers
- Exam (elaborations) • 42 pages • 2023
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Value of Incident Management 
1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
 
 
 
Benchmarks or KPIs for Incident 
% of: 
high priority incidents resolved 
incidents resolved on first assignment 
Incidents resolved within SLA 
Reopened Incidents 
Avg time to: 
resolve high priority incident 
resolve incident 
 
 
 
Incident Lifecycle 
1. Create...
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ServiceNow CIS ITSM Exam 2023 with 100% correct answers
- Exam (elaborations) • 58 pages • 2023
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What are the areas that ServiceNow provides IT services for? 
1. IT 
2. Customer service 
3. Security 
4. HR 
5. Business apps 
 
 
 
What is the value of Incident Management? 
1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
 
 
 
What are Benchmarks/KPIs for Incident (7)? 
1. % of high priority incidents resolved 
2. % of incidents resolved on t...
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ITSM CIS Practice | questions and answers | updated 2024
- Exam (elaborations) • 40 pages • 2023
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ITSM CIS Practice | questions and answers | updated 2024
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ServiceNow ITSM exam 2023 with 1005 correct answers
- Exam (elaborations) • 7 pages • 2023
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service 
delivers value by meeting a need or fulfilling a demand but minimizes exposure to underlying costs and risks associated with delivering the service 
 
 
 
request 
a mechanism for obtaining, changing, or discontinuing the use of a service or product 
 
 
 
incident 
an unplanned interruption to or quality reduction of an IT service 
 
 
 
problem 
the underlying cause of one or more related incidents 
 
 
 
change 
the addition, modification, or removal of a service or service component...
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BICSI ITSMM Exam Study Guide| Answered and Graded A+ | 2023/2024
- Exam (elaborations) • 15 pages • 2024
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BICSI ITSMM Exam Study Guide| Answered and Graded A+ | 2023/2024 
 
BICSI ITSMM Exam Study Guide| Answered and Graded A+ | 2023/2024 
 
BICSI ITSMM Exam Study Guide| Answered and Graded A+ | 2023/2024
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